Frequently asked questions
Answers to common questions about wholesale supply, pricing, trade accounts, and how we work.
Are your partnerships long-term? ⌄
Our focus is on long-term, repeatable partnerships built on trust, transparency, and consistent execution.
Do you support private label or exclusive SKUs? ⌄
Yes, subject to agreement. We can support private label or exclusive ranges where commercially viable.
Can you support pallet-level distribution? ⌄
Yes. We regularly handle pallet and bulk movements for wholesale and retail distribution.
Do you hold stock or operate on back-to-back supply? ⌄
We support both models depending on product type, volume, and lead times.
What do you need from a brand to get started? ⌄
A product list, pricing structure, preferred channels, brand guidelines, and any marketplace or compliance constraints.
What types of brands do you work best with? ⌄
Brands looking for structured growth, pricing discipline, and long-term marketplace health rather than uncontrolled volume.
Do you offer reporting to brands? ⌄
Yes. We provide regular reporting aligned with the partnership, covering sales performance, stock levels, and channel activity.
How do you handle stock and fulfilment? ⌄
We coordinate stock flow based on demand planning and can support FBA, 3PL, or direct fulfilment models.
What markets do you support? ⌄
We primarily support the UK market, with the ability to expand into EU marketplaces and B2B channels depending on readiness and compliance.
Do you require exclusivity? ⌄
Exclusivity is not required by default. Any exclusivity arrangements are discussed openly and only where they make commercial sense.
Can you support new product launches? ⌄
Yes. We can support launch planning, initial stock placement, controlled rollout, and early performance monitoring.
Do you compete with other authorised sellers? ⌄
No. We work within agreed channel boundaries to avoid conflict and support long-term brand stability rather than short-term volume.
Do you create or manage listings? ⌄
We can support listing optimisation including images, titles, bullet points, A+ content, and variation structure where required.
Can you help clean up existing marketplace listings? ⌄
Yes. We regularly support brands with catalogue audits, listing consolidation, content improvements, and Brand Registry alignment.
How do you protect brand pricing? ⌄
We align on pricing rules or MAP, monitor channels, and avoid uncontrolled distribution that leads to price erosion or brand dilution.
Do you sell on marketplaces like Amazon? ⌄
We do support marketplace sales where aligned with brand strategy. Channels, listings, and pricing are agreed in advance to protect brand value.
Are you an authorised reseller? ⌄
Where applicable, yes. Authorisation is agreed directly with the brand and documented as part of the partnership setup.
What does a brand partnership look like? ⌄
Each partnership is tailored, but typically includes aligned pricing, clear channel strategy, controlled distribution, and ongoing operational support.
Do you work directly with brands? ⌄
Yes. We partner directly with brands and authorised distributors to support structured wholesale, marketplace, and multi-channel distribution.
What payment terms do you offer? ⌄
Payment terms are agreed during account approval and may include pro-forma or approved credit terms.
Can you supply EU or export orders? ⌄
We can support EU and export supply depending on product category, compliance, and volume.
Do you offer UK delivery? ⌄
Yes. Orders are dispatched from our UK distribution centre. Lead times depend on product availability.
Do you supply Amazon and marketplace sellers? ⌄
Yes, subject to brand and channel restrictions. Some products may have marketplace limitations.
Who can open a trade account? ⌄
We supply registered businesses including retailers, online sellers, wholesalers, and distributors. Proof of business may be required.
Do you have minimum order quantities (MOQs)? ⌄
Yes. MOQs vary by product and supplier and are typically based on case, carton, or pallet quantities.
How do I request a price list? ⌄
Submit the trade enquiry form on our Wholesale page with your business details and product interests.
Are your products sourced from authorised suppliers? ⌄
Yes. We work with authorised distributors and brands to ensure product authenticity and compliance.